How can we help?

We pride ourselves on delivering world-class customer

service. And, we really mean it.

Get Started

Use one of our self-service tools to get help fast.

Submit a Repair

Submit a Repair

We will have you on-the-go again in no time.

Register your Tumi

Register your Tumi

Register your product or reunite with one you’ve lost.

Set Your Lock

Set Your Lock

Learn how to set your TSA-approved TUMI lock.

Check Your Order Status

Check Your Order Status

Track your shipment and delivery status.

TUMI Gift Card

TUMI Gift Card

Purchase a gift card or check your balance.

Learn more about our policies and guides.

Our Return Policy
Our Warranty
Our Shipping Policy
Airline Carry-On Guide
Article Monogramming

Frequently Asked Questions

You have questions and we have the answers.

How do I set my TUMI Lock?

How do I register my item?

Can I return monogrammed product?

View All Frequently Asked Questions

Still Need Help?

Contact us - we’re eager to help!

Email

Email

via the contact form

Call

Call

+43 13408125

WhatsApp

WhatsApp

+491751874665

Why TUMI?

We offer an outstanding ownership experience with

comprehensive product coverage, perks and our commitment to

your ongoing satisfaction.

Free Shipping and Returns

Free Shipping and Returns

We want you to be fully satisfied with your TUMI products. If you aren’t, we offer complimentary returns within 30 days of receipt.

Our Warranty

Our Warranty

Since 1975, TUMI has been dedicated to providing our customers with an outstanding ownership experience.

TUMI Tracer®

TUMI Tracer®

Thousands of travelers lose their bags every year. That’s why we created the exclusive, complimentary TUMI Tracer® product recovery program to help reunite customers with their lost or stolen items.

Monogramming

Monogramming

Personalize your item with complimentary classic monogram. Select styles also offer premium monogramming in silver, gold or gunmetal hardware.